Returns & Refunds

One-of-One, Vintage & Upcycled Pieces

Each one-of-one piece is cut from vintage or upcycled Japanese textile and exists only once. Because no identical replacement can be offered, these pieces cannot be returned for a change of mind, fit or color preference.

We will always put things right when something has gone wrong on our side. If your piece arrives damaged, is not the piece you ordered, or differs materially from its description, contact us within 7 days of delivery — see section 3.

We are not able to accept a return for:

• A change of mind after purchase
• Fit or sizing preference
• Color preference, allowing for natural variation between screens
• Minor variations, irregularities or age-related character consistent with vintage and upcycled textiles, where these are shown or described in the listing

None of this limits section 3. Significant damage or a defect that was not disclosed in the listing is never treated as a textile characteristic.

Because a one-of-one piece cannot be exchanged for another size, please review all listed measurements carefully before purchasing. Where a piece does not yet have measurements published, contact us and we will send them before you order.

Standard Items

Some MATORY pieces are made in small runs rather than as one of one. Where a piece is not described as one of one, it may be returned.

Contact us within 14 days of delivery to request a return. The piece must be:

• Unworn, unused and unwashed
• In its original condition
• Returned with any tags and original packaging it arrived with

Return shipping is paid by the customer for a change-of-mind or fit return. Where the return follows our error, a wrong or damaged item, or a defect, MATORY covers return shipping.

Shipping within the United States is included in the price of every piece we currently sell, and nothing is deducted from a refund to recover it. If we ever offer items where shipping is charged separately, that charge would not be refundable on a change-of-mind return, and it will be stated clearly at checkout before you order.

Pieces that cannot be returned:

• One-of-one, vintage and upcycled pieces, except as set out in section 3
• Anything marked Final Sale at the time of purchase
• Items that come back worn, used or washed
• Personalized or made-to-order pieces, and gift cards, should we offer them in future

Damaged, Incorrect or Misdescribed Items

If your order arrives damaged, you receive the wrong item, or the item is materially different from its description, please contact MATORY within 7 days of delivery.

Please include:

• Your order number
• Photographs of the piece, and of the packaging where the damage may have happened in transit

Where the fault is ours we cover return shipping. If a replacement is possible we will offer one. Most MATORY pieces exist only once, so a replacement is often not available — in that case we will refund you.

Vintage Textile Characteristics

Vintage and upcycled textiles may show subtle variations, age-related character, or small irregularities. These characteristics are part of the textile’s history and are not considered defects when clearly shown or described in the product listing.

We photograph each piece in detail and describe the condition we find it in. Please review all product images and the condition notes before ordering, and ask us if anything is unclear.

Damage or a defect that is not shown or described in the listing is not a textile characteristic. That is covered by section 3.

How to Request a Return

Please contact MATORY before sending anything back. We’ll provide the return address and instructions once your return is approved.

Get in touch with your order number and the reason for the return. We will confirm whether the return is accepted and, if it is, send you the return address and instructions.

Please keep proof of postage until your return has been received and processed.

Refunds

Once an approved return is received and inspected, we will notify you of the refund status. Approved refunds are issued to the original payment method.

Your bank or card issuer may take additional time to show the refund on your statement, and that timing is outside our control.

If a returned item does not meet the return conditions stated above, the return may be refused and a refund may not be issued. We will contact you before taking any further action.

Questions

If you have a question about a return, refund, damaged item, or an order, email us at support@matoryofficial.com and include your order number when applicable.

If you are unsure whether a piece can be returned, please ask before you order. We’re happy to help you choose with confidence.

For questions about a piece before you buy, you are also welcome to message us on Instagram at @matory_official.