MATORY · CLIENT SERVICES
Order & Shipping
A little of Japan, delivered to your door.
Placing your order
Choose your piece, add it to your bag, and review your contact and delivery details before paying securely through Stripe. If you have a question about fit, materials, or a piece, we’re happy to help before you order. Orders may ship from Illinois or Japan depending on the item.
US shipping included
We deliver within the United States. Shipping is included in the price of the kimono dresses, headbands, and hair bands currently available for online checkout, with no separate shipping charge at checkout. Import duties, taxes, or customs fees are separate from included shipping.
Shipping from Illinois
Items held in the United States ship from Calumet City, Illinois. U.S. shipments typically arrive within 3–7 business days after dispatch.
Shipping from Japan
Some items ship directly from Japan. Orders shipped from Japan typically arrive within 7–14 business days after dispatch. Customs processing may cause delays. Import duties, taxes, or customs fees, if applicable, are the responsibility of the customer.
Tracking your order
Tracking information will be provided when available. If you need a delivery update, email us with your order number.
One-of-one pieces
Many of our pieces are one of one. Once a piece is gone, there won’t be another exactly like it. Other pieces come in small quantities; check the product listing for availability.
Here to help
For delivery questions or help choosing a piece, email support@matoryofficial.com. We’re a small shop and read every message ourselves.